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Choice Strategies Mobile App Now Live

Story Content Provided by Choice Strategies, a division of WageWorks on 5/14/13

Managing benefits is now even easier with Choice Strategies' new Mobile Application! This technology allows members with smartphones or tablets to quickly and easily manage their accounts. With the Choice Strategies Mobile App, members can

  • Submit Claims
  • Check Account Balances: current, previous & future accounts
  • View Recent Transactions
  • Receive documentation requests
  • Upload an Explanation of Benefits (EOB), receipt or other supporting documentation by simply taking a picture with their phone

We're very excited about the added convenience and efficiency this technology offers our members. The free app is available for Android and iOS (Apple) enabled smartphones and tablets.

*Please note that members will need to have signed up for their online account and have a valid User ID before they can begin using the app. They cannot create an account through the app at this time. Users will not be able to reset password from mobile app - following bank requirements.

Substantiation Service Simplified

Members can now sign up online for our unique Substantiation Service in just minutes. This free and voluntary service allows Choice to substantiate members' transactions made with their Choice Strategies cards, while ensuring their plans are compliant.

For substantiated transactions, members don't need to do a thing! Documentation requests will only be sent if we need more information to substantiate claims. This service together with Direct Deposit significantly simplifies and speeds up claims reimbursement.

Online Use on the Rise!

We work with our clients to promote online member accounts and online forms over hard-copy forms to improve the member's experience. Online account management saves time and simplifies many common activities, making the member experience more enjoyable.

For example, online member accounts have been enhanced to automatically validate routing numbers when direct deposit information is entered. This is an improvement to the manual process which cannot validate routing numbers. Plus, it increases the timeliness of direct deposit claims.

Just a Reminder: the most current forms can always be found on our website:

It is our mission to continually exceed client expectations through innovative solutions and unmatched service. We hope you and your clients enjoy our recent improvements.

Thank You,
-Choice Strategies, a division of WageWorks